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Guarantee, Refund, Shipping Policies - Pinky Chenille and the Rainbow Hunters
Of course, we are kid-friendly!
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    Product Guarantee

    We want our products to delight you. If for any reason you’re dissatisfied with a shipped product you may return your order within 30 days for a full refund excluding shipping and handling. It must be in new, resalable condition. All e-books and all digital downloads, such as classes, mp3, audiobooks, and tutorials are nonreturnable and nonrefundable.

    NOTE: You must receive prior authorization for a return of merchandise. Please email us at connect [at] pinkychenille[dot]com or the Contact page on this website for a refund request authorization.

    Refunds

    Refunds take 2-3 weeks once we have received and processed the returned item. We will credit the card used to purchase for the full amount less shipping and handling.

    Shipping

    Before we get into specifics, let us be clear on our shipping philosophy:

    — We want to get things to you as quickly as humanly possible.

    — If there is a special request shipping charge (for example, expedited shipping, or international shipping), we are not in the business of ‘profiting’ from shipping — you are charged what we are charged.

    Calculating Cost: We do not profit from shipping. Should you ask for rush shipping, or if we’re shipping your order internationally, your shipping cost will be exactly what we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

    Delivery

    Our primary shipping service is USPS, FedEx Ground or FedEx Home Delivery. All are “ground” services take 5-7 business days, coast-to-coast as most of our products ship from our primary warehouse in Portland, OR USA.

    Delivery Time is dependent on several factors:

    Product Availability: Every product detail page will show a value similar to “Usually Ships in 2-3 days”. It is also noted in the Shopping Cart and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple of days, while some may take as many as several weeks (especially custom products). The “Availability” value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please do not count on that, we are not the big “A.”

    Please note that delivery time is also based on ‘business’ days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

    Expedited Delivery Methods: Our shipping method is either USPS or FedEx Ground (commercial addresses) or FedEx Home Delivery (residential addresses). FedEx Express Saver takes three business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered. We charge extra for expedited shipping including 2nd Day Air, Overnight delivery, and International Shipping. They are not free. Additional charges will apply.

    Signatures for Delivery: We do not require a signature when we ship your package, AND IT MAY BE LEFT ON YOUR DOORSTEP so please choose the location you will receive the product(s) with care. Note, there are instances when the delivery driver may decide to choose this option, which is at their discretion.

    Free Shipping Offers: While we wish we were as big as the big “A” we are not, yet on occasion, we offer special promotions with free shipping. Free shipping promotions are available for continental US domestic shipments only.

    Note: While we guarantee our products and the information you will find here, we cannot guarantee your success. That is your responsibility. We feel certain the information and resources provided through or by Addendale Press, LLC can help you, yet you are ultimately responsible for your success and/or your own failure. For this reason, we can only guarantee the quality and accuracy of our information. We can’t guarantee your performance or your success.

    Please don’t join the Addendale Press, LLC community if you are expecting a “magic-bullet” for your success or expecting magical results.

    Disclaimer

    Please read this entire disclaimer notice before using this website, making a purchase on this site, or relying on the content published within it or within any of our products. If you purchase from Addendale Press, LLC we will assume that you have read and understood our disclaimer notices.

    Earnings Disclaimer

    The income statements, testimonials, and examples on this website are exceptional results and are not intended to represent or guarantee that anyone will achieve the same or similar results. Every effort has been made to accurately represent our products and services and their possible potentials and limitations. Any claims made of actual earnings or examples of actual results can be verified upon request.

    Each individual’s success depends on his or her desire, dedication, marketing background, market place, product, service, effort, and motivation to work and follow programs and advice. There is no guarantee you will duplicate any of the results stated here. You recognize any business or personal endeavor has an inherent risk of loss of capital or injury.

    In fact, as with any product or service, we know that some customers purchase our products or services but never use them, and therefore get no results from their purchase whatsoever, we are not responsible for your results. Therefore, the customer stories we are sharing can neither represent nor guarantee the current or future experience of other past, current or future Addendale Press, LLC customers.

    Any and all forward looking statements here or on any of our sales material are intended to express our opinions, including of earnings potential. Many factors will be important in determining your actual results, and no guarantees are made that you will achieve results similar to ours or anybody else; in fact, no guarantees are made that you will achieve any results from our ideas and techniques in our material.

    Federal Trade Commission Required Affiliate Notice

    From time to time, we will promote, endorse, or suggest products and/or services for sale. These recommendations are always based on a belief that the product and its author will provide excellent and valuable information or service based on a review of that product, our relationship with that person, and or previous positive experience with the person or company who’s product we are recommending. In some cases, we will be compensated if you decide to purchase that product based on our recommendation. We may also receive the product for free for review purposes.

    Always do your own due-diligence before making any purchases and never purchase anything that you cannot afford.

    Limitation Of Liability

    Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from us, or from us as a public/guest speaker or author on our website or at one of our events.

    We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused by our guest speakers or authors in connection with the display of their photo, name, or biography posted on our websites, at events or in our marketing materials.

    Warranty Information

    The information, services, products, claims, seminar topics, and materials on this site are provided “as is” and without warranties of any kind, either expressed or implied. We disclaim all warranties, expressed or implied, including but not limited to implied effectiveness of the ideas or success strategies listed on this site as well as those that are provided in our products or to our participants at our events.

    The only exception is the guarantees of satisfaction that are labeled guarantees within our website(s). Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the websites will be uninterrupted or error-free, that defects will be corrected, or that the website(s) or the server(s) that makes them available are free of viruses or other harmful components even though we do our best to prevent error and provide up-to-date protection.

    Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results from the use of the services, products, information or materials in this site regarding their correctness, accuracy, reliability, or otherwise. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

    Link Information

    We try to only link to other reputable websites that do not engage in improper business practices, and when you are on our website, you may have the opportunity to visit, or “click-through,” to other websites, blogs, or other electronic media not operated by Addendale Press, LLC. These sites may collect personal information about you or be a security risk. Addendale Press, LLC does not control websites that are operated by these entities and is not responsible for the practices of the other websites. The privacy practices and policies of any linked websites are the sole responsibility of the other websites. We recommend that you review the privacy policy of any website that you visit from a link on this site.

    Disclaimer and Policy Notice Changes

    Addendale Press, LLC reserves the right to change or update this disclaimer notice, or any other of our policies or practices, at any time without notice. Any changes or updates will be effective immediately upon posting to this website. Under certain circumstances, we may also elect to notify you of changes or updates to our disclaimer notice by additional means, such as posting a notice on the front page of our website to sending you an e-mail. We encourage you to review this disclaimer notice often for changes.

    YOU AGREE OUR COMPANY IS NOT RESPONSIBLE FOR THE SUCCESS OR FAILURE OF YOUR BUSINESS DECISIONS OR GOALS OR PERSONAL DECISIONS OR GOALS RELATING TO ANY INFORMATION PRESENTED BY OUR COMPANY, OR OUR COMPANY PRODUCTS, EMPLOYEES, CONSULTANTS, COACHES, AND SERVICES.

    If you have any questions or comments regarding our policies or disclaimer notice, you may contact us at:

    Contact

    Addendale Press LLC
    PO Box 68689
    Portland, OR 97268

    connect [at] pinkychenille[dot] com